Frequently Asked Questions

MOQ for customized orders depends on the product, customization requirements and production process. Please contact our sales team with the product reference and customization details for a specific MOQ.

Yes, product samples can be requested for evaluation. Sample availability, sample charges and shipping costs depend on the product and order requirements. Please contact us with the product model and quantity.

Lead time depends on the product, order quantity, production schedule and customization requirements. We will confirm the estimated production and delivery schedule when preparing your quotation.

Payment terms depend on the order, customer relationship and project requirements. Please contact our sales team to confirm the available payment terms for your order.

Customization may be available depending on the product and project requirements. Contact mulux with your target product, design requirements and estimated quantity so our team can evaluate the project.

Product specifications are available on the relevant product page or in the mulux catalogue where applicable. Technical information may include dimensions, power, colour temperature, materials, IP rating and installation information.

Technical drawings and installation documents may be available for selected products. Please provide the product model or reference number when contacting our team.

The right colour temperature depends on the application, environment and desired lighting atmosphere. Available colour temperatures vary by product.

mulux supports international shipments depending on the destination, product and order requirements. Please provide your destination when requesting a quotation.

Delivery time depends on the destination, shipping method, order quantity and production schedule. The estimated delivery schedule will be confirmed with your quotation or order.

Yes. Sample shipping can be arranged according to the destination and preferred shipping method.

Shipping options can be discussed based on the order quantity, destination, delivery requirements and available logistics services.

Warranty terms vary depending on the product and order. Please refer to the specific product documentation or contact our team for the applicable warranty information.

Please contact our team and provide the product model, order information and a description of the issue. Photos or videos can help our team evaluate the problem more efficiently.

Replacement parts may be available depending on the product and issue. Please provide the product model and relevant order information for assessment.

You can contact mulux through our Contact page. Please include the product model, order number and a clear description of your request whenever possible.